Why Choose Us?

Why should you choose Living Well Stores over a competitor? Here are some comparisons to help answer that question.

LWS Comparison Chart

With Living Well Stores Customer Service you get:

  • A real live person to answer the phone help answer your questions!
  • Local service technicians for many products.
  • Fast turnaround.
  • A 1-time fee of $99 provides an in-home service technician. You can upgrade at any time.

 Victory 9 Mobility Scooter Outdoor scene

If a company’s integrity and trust are important to you, you should know that LivingWell Stores was awarded the 2018 Better Business Bureau Torch Award.

LWS-BBB Torch Award

Presented annually since 1996, the International Torch Awards for Ethics honor just 200 companies nationwide that demonstrate best practices, leadership, social responsibility and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders, and communities. The award embodies the Better Business Bureau mission of advancing trust in the marketplace. The International Torch Awards are brought to you by the Better Business Bureau Institute for Marketplace Trust.

 

We are as proud of our Better Business Bureau award as we are of the value that we include with our products.

Click on this picture to view our extensive mobility scooter product line and read on for the value-added features.

 

Two scooters with Scooter Girl gesturing to both

 LWS value-added items in check box list

 

Did you know that there is a wealth of knowledge about our products, including other people’s questions and our answers, videos, and articles related to purchasing mobility scooters, lift chairs, cold therapy machines and much more?

Check out these resources.

Scooter Girl Videos!

A Hit with Our Website Visitors

Just click on the picture to go to Videos

video link How to Put Together Drive Scout 4 scooter

Our Blog Library – News You Can Use

Just Click on the Picture to Access Our Library

News You Can Use icon with link 

Troubleshoot specific issues from our online

help knowledge base.

Just click 

LWS Help Icon

 

Check out our fantastic standard warranty.

LWS list of items covered by their scooter warranty

And our Plus Plan extended warranty, which includes:

  • Batteries
  • Frame and Hardware
  • Electrical Wiring
  • Brakes
  • Motors/gearbox
  • Click here to see what all is covered – too extensive to list here!

CSR with callout

We don’t always have the chance to speak with each customer to assess your needs. When you speak with us – we want to understand how you will use our product so we can make recommendations.  Also, for some customers, we may not have the best solution for your needs.

 

If you have physical limitations that cause you to rely on your scooter every single day, or maybe you can’t lift a battery, you may need to investigate local dealer options; consider keeping an extra battery on hand; or have access to someone who can assist you in situations requiring a helping hand.

 

Neither our standard nor Plus Plan warranties include emergency roadside service.

 

We want to make a sale and have you as a customer, but it’s more important to us that you are safe and happy with your purchase. Call us at 800-704-8432 to discuss your specific needs.

 



BBB Torch award

Living Well Stores is a Better Business Bureau Torch Award winner

Presented annually since 1996, the International Torch Awards for Ethics honor just a few companies nationwide that demonstrate best practices, leadership, social responsibility and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders and communities. The award embodies the Better Business Bureau mission of advancing trust in the marketplace. The International Torch Awards are brought to you by the Better Business Bureau Institute for Marketplace Trust.