In most cases, if you’re not happy with your order, return it within 30 days for your choice of a refund or exchange.
Our return policy applies to most items we sell. If the return is a result of our error, we’ll pay the shipping costs to return it to us and either exchange the item or refund your money including shipping costs; whichever you choose. If you're returning an item for any other reason, we do not refund shipping costs and you'll need to be responsible for the shipping costs back to us. Please read this section and also the return process before returning any item.
Items that are not returnable are as follows:
Items subject to a restocking fee Returned beds, lift chairs, powered and non-powered lightweight and sport wheelchairs, cold therapy units and their accessories and items that have been used but that are resellable are subject to a restocking fee of 15%. Also, items that are returned without all accessories, instructions and packaging may be subject to additional fees.
If you’re returning items that were part of a combination promotion such as buy-one-get one free or you’re returning a portion of a larger quantity of items whose original purchase qualified you for a quantity discount, the original purchase price will be recalculated on the basis of the items you’re keeping and you will be refunded the difference between what you paid and that new calculated amount. For example, if we offer bandages for $1.25 each or five for $5.00, you purchase five of them and then decide to return four, your refund would be $3.75.
All returns require an RMA (Return Merchandise Authorization) number before returning to us.
All returns require a Return Merchandise Authorization (RMA) before any items are to be returned. Here are the steps to follow to complete your return and be assured that you’ll receive proper credit:
1. Obtain the authorization number by calling us at (800) 704-8432 or by sending an email to firstname.lastname@example.org. We will send you the return authorization number and the address to which to return your item(s).
2. Pack your returned item carefully so that it won’t be damaged during the returned shipping process. Make sure that you include all the parts, accessories, instructions and warranty materials that originally came with the product and that where applicable, the product’s serial number and UPC code on the package are still intact. We reserve the right to issue a partial return for items missing these things.
If you’ve asked for a credit to your credit card, you should expect to receive your refund within 30 days of our receipt of your return.