The Living Well Stores No-Stress Return Policy

We want you to be satisfied with your purchase from Living Well Stores

Should your Living Well Stores product arrive in less than perfect condition or worse, not be operational, call us right away so we can make it right.In most cases, if you’re not happy with your order, return it within 30 days for your choice of a refund or exchange. Our return policy applies to most items we sell.

We try to answer all of your return questions here. We don’t think it’s sensible or safe to purchase anything from any online retailer (Including that big one whose name starts with ‘A”)  that costs more than a few dollars unless you’ve seen and read their return policy and you can reach a human person via email or telephone.

Our return policy applies to most items we sell. If the return is a result of our error, we’ll pay the shipping costs to return it to us and either exchange the item or refund your money including shipping costs; whichever you choose. If you're returning an item for any other reason, we do not refund shipping costs and you'll need to be responsible for the shipping costs back to us. Please read this section and also the return process before returning any item.

Return shipping costs

Like many online retailers, we pay the shipping costs on orders you place with us. If you have to return an item, we think it’s fair to expect the customer to pay return shipping costs. If the return is a result of our mistake or the product is defective, we pay the shipping costs to return it to us and either exchange the item or refund all of your money including shipping costs; whichever you choose.

Power mobility products, lift-recliner chairs and bed product returns

Because of their size, weight, value and shipping costs, returning these products are always a challenge. So choose wisely, consult with us before buying and know that we hold all orders these products for a minimum of two hours to give you an opportunity to change your mind and cancel your order before  it’s shipped.

Occasionally mistakes happen or circumstances change. So, many, but not all of our most popular power mobility products are returnable. Please check the product page for the particular model to see what the return policy is. If it is eligible for return and you wish to return it, here are things you must know:

  1. It must be new and unused. This means there can be no cracks, scratches, torn or used fabric, dirty tires or other evidence of wear on any part or surface.
  2. Everything that came with your product must be returned: battery pack, battery charger, keys (make sure they can be found in the box), basket, instruction manual, colored panels, etc.
  3. Your returned product must arrive back at our warehouse undamaged. So it must either be packed in its original carton with the cushioning that came with it originally in place or you’ll need to have it professionally boxed.
  4. The returned poduct must arrive back at our return warehouse within 30 days of your receiving it.
  5. Returned power mobility products and lift-recliners require a restocking fee of up to 20%. This restocking fee allows us to liquidate the product as used since returned items cannot be sold again as new.
  6. You must use the prepaid FedEx label that we'll supply you with and for which you agree to allow us to deduct an $85 fee.
  7. We are not able to refund special delivery fees such as inside delivery, next day delivery charges, etc.
  8. This return policy applies to purchased made here on livingwellstores.com. It does not apply to purchases made from us via Amazon.com, Walmart.com or eBay.com

  Non-returnable items

Items that are not returnable are as follows:

  • Items where we’re prohibited by law from taking back usually for health or hygenic reasons such as mattresses and certain apparel items.
  • Some power mobility scooters and power wheelchairs. (See details on individual scooter model pages.)
  • Items that have been used.
  • Cold therapy products that have been used and which are prohibited by the FDA from being returned to stock.
  • Lift-recliners that have been custom-built or for which a custom-fabric has been chosen.
  • Deeply discounted, scratch-and-dent, clearance, final sale items or any other item that says it's not returnable in the product description.
  • Items that have been made to order or custom-fitted.
  • All CD's and DVD's.
  • Any product missing the serial number or UPC code from the package.
  • Items that have been modified or customized.
  • Gift certificates.

Restocking fees

Except for power mobility products and lift-recliners, Living Well Stores does not charge restocking fees for return of items purchased at www.livingwellstores.com. We do charge restocking fees of up to 20% for return of items purchased from us on Amazon.com, Walmart.com and eBay.com.

Return of promotional and quantity discounted items

If you’re returning items that were part of a combination promotion such as buy-one-get one free or you’re returning a portion of a larger quantity of items whose original purchase qualified you for a quantity discount, the original purchase price will be recalculated on the basis of the items you’re keeping and you will be refunded the difference between what you paid and that new calculated amount. For example, if we offer bandages for $1.25 each or five for $5.00, you purchase five of them and then decide to return four, your refund would be $3.75.

After thirty days, many of our products are covered by a manufacturer's warranty and they'll repair or replace defective items. For information about a particular manufacturer warranty, check the product page or the warranty information that came with your product or email us at hello@livingwellstores.com.

All returns require an RMA (Return Merchandise Authorization) number before returning to us.

How to return an item

All returns require a Return Merchandise Authorization (RMA) before any items are to be returned. Here are the steps to follow to complete your return and be assured that you’ll receive proper credit:

1. Obtain the authorization number by calling us at (800) 704-8432 or by sending an email to hello@livingwellstores.com. We will send you the return authorization number, the address to which to return your item(s) or where applicable, a pepaid return label.

2. Pack your returned item carefully so that it won’t be damaged during the returned shipping process. Make sure that you include all the parts, accessories, instructions and warranty materials that originally came with the product and that where applicable, the product’s serial number and UPC code on the package are still intact. We reserve the right to issue a partial return for items missing these things.

3. In the case of a scooter or lift-recliner whose return we have authorized, you must use the prepaid return label we supply. 

If you’ve asked for a credit to your credit card, you should expect to receive your refund within 5-7 days of our receipt of your return.

Refusing a Delivery

Do not ever refuse delivery of a product as they often get lost on the return. We do not give refunds on products refused at delivery, products returned without authorization or products returned to an address other than the one we provide. If you have a return or if you have any other question, email us or call us. We’re here to help and we will try to work with you.

BBB Torch award

Living Well Stores is a Better Business Bureau Torch Award winner

Presented annually since 1996, the International Torch Awards for Ethics honor just 200 companies nationwide that demonstrate best practices, leadership, social responsibility and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders and communities. The award embodies the Better Business Bureau mission of advancing trust in the marketplace. The International Torch Awards are brought to you by the Better Business Bureau Institute for Marketplace Trust.