Should your Living Well Stores product arrive in less than perfect condition or worse, not be operational, call us right away so we can make it right.In most cases, if you’re not happy with your order, return it within 30 days for your choice of a refund or exchange. Our return policy applies to most items we sell.
We try to answer all of your return questions here. We don’t think it’s sensible or safe to purchase anything from any online retailer (Including that big one whose name starts with ‘A”) that costs more than a few dollars unless you’ve seen and read their return policy and you can reach a human person via email or telephone.
Our return policy applies to most items we sell. If the return is a result of our error, we’ll pay the shipping costs to return it to us and either exchange the item or refund your money including shipping costs; whichever you choose. If you're returning an item for any other reason, we do not refund shipping costs and you'll need to be responsible for the shipping costs back to us. Please read this section and also the return process before returning any item.
Return shipping costs
Like many online retailers, we pay the shipping costs on orders you place with us. If you have to return an item, we think it’s fair to expect the customer to pay return shipping costs. If the return is a result of our mistake or the product is defective, we pay the shipping costs to return it to us and either exchange the item or refund all of your money including shipping costs; whichever you choose.
Power mobility products, lift-recliner chairs and bed product returns
Because of their size, weight, value and shipping costs, returning these products are always a challenge. So choose wisely, consult with us before buying and know that we hold all orders these products for a minimum of two hours to give you an opportunity to change your mind and cancel your order before it’s shipped.
Occasionally mistakes happen or circumstances change. So, many, but not all of our most popular power mobility products are returnable. Please check the product page for the particular model to see what the return policy is. If it is eligible for return and you wish to return it, here are things you must know:
Items that are not returnable are as follows:
Except for power mobility products and lift-recliners, Living Well Stores does not charge restocking fees for return of items purchased at www.livingwellstores.com. We do charge restocking fees of up to 20% for return of items purchased from us on Amazon.com, Walmart.com and eBay.com.
If you’re returning items that were part of a combination promotion such as buy-one-get one free or you’re returning a portion of a larger quantity of items whose original purchase qualified you for a quantity discount, the original purchase price will be recalculated on the basis of the items you’re keeping and you will be refunded the difference between what you paid and that new calculated amount. For example, if we offer bandages for $1.25 each or five for $5.00, you purchase five of them and then decide to return four, your refund would be $3.75.
All returns require an RMA (Return Merchandise Authorization) number before returning to us.
All returns require a Return Merchandise Authorization (RMA) before any items are to be returned. Here are the steps to follow to complete your return and be assured that you’ll receive proper credit:
1. Obtain the authorization number by calling us at (800) 704-8432 or by sending an email to firstname.lastname@example.org. We will send you the return authorization number, the address to which to return your item(s) or where applicable, a pepaid return label.
2. Pack your returned item carefully so that it won’t be damaged during the returned shipping process. Make sure that you include all the parts, accessories, instructions and warranty materials that originally came with the product and that where applicable, the product’s serial number and UPC code on the package are still intact. We reserve the right to issue a partial return for items missing these things.
3. In the case of a scooter or lift-recliner whose return we have authorized, you must use the prepaid return label we supply.
If you’ve asked for a credit to your credit card, you should expect to receive your refund within 5-7 days of our receipt of your return.
Refusing a Delivery
Do not ever refuse delivery of a product as they often get lost on the return. We do not give refunds on products refused at delivery, products returned without authorization or products returned to an address other than the one we provide. If you have a return or if you have any other question, email us or call us. We’re here to help and we will try to work with you.