We ship our products to residential and commercial street addresses. You’ll have an opportunity to see the various shipping options and make your selection before completing your order. Sorry, but we cannot ship to Post Office boxes. We offer three delivery options; Standard, Expedited and for certain products Premium Handling.
Actual delivery time varies based on two factors; our order processing time including credit card processing and then the time it takes the delivery company to transport the item from the warehouse to your door. Most orders received before 2 PM are shipped the same day. Then, you'll need to allow the delivery company time to deliver the package from our warehouse to your door. If you order multiple items in one order, we’ll ship each of them as they are available.
FedEx Home Delivery delivers Tuesday – Friday, from 9 AM – 8 PM and Saturdays, from 9 AM to 3 PM. They do not deliver on Mondays or legal holidays. This means that your package can be delivered anytime during those days/hours. It is not possible to schedule delivery times but you’ll be provided with a tracking number so you can look up what day your order will come to you.
FedEx Express delivers Monday - Friday from 9 AM - 8 PM to residences and 9 AM - 5 PM to businesses. So selecting overnight delivery on a Friday or second day delivery on a Thursday means you'll receive your order on Monday, not Saturday. FedEx also considers legal holidays as weekend days and doesn't operate on those days.
Saturday delivery is possible in many, but not all areas. For this reason, if you're placing an order on a Friday and would like next day delivery on Saturday, you'll need to call us at 800-704-8432 to arrange. Note that Saturday overnight delivery costs are usually substantial.
FedEx Ground delivers Monday – Friday, 8 AM – 7 PM. This means that your package can be delivered anytime during those days/hours. It is not possible to schedule delivery times but you’ll be provided with a tracking number so you can look up what day your order will come to you.
Most scooter models are in stock in our warehouse and can be delivered next business day at no additional charge to most Florida and Georgia destinations. Free shipping is generally available to all other U.S. addresses within 5 days.
Power mobility scooter and other high value products will require that someone at your address sign for the delivery. We’ll let you know in advance if your order will require a signature. Do not sign for a carton that is split open, has other extensive damage or otherwise appears to be irregular.
FedEx drivers delivering scooters will generally bring the carton containing your scooter to the location at your residence where packages that require a signature are customarily delivered. They cannot bring a scooter carton inside but if you ask courteously, the driver may “bring it around back”, place it by the garage, etc. They generally will not bring it up any stairs.
We deliver scooters over 130 lbs including Pride Victory, Pursuit, Maxima, Drive Medical Ventura via motor freight within 3-4 days of your order anywhere in the U.S. The fright company will call you to schedule a delivery appointment at your convenience. The freight company will come to you with a truck that has a hydraulic lift on the back and your scooter in its protective carton will be on a wood shipping pallet. The driver will lower the scooter and slide the pallet off the lift onto the ground. The driver will not generally have the equipment to or be able to place your scooter down a driveway, into a garage, etc.
Next, you’ll need to be capable of or have someone capable of opening the carton and assembling the scooter. In most cases, assembly consists of plugging the already-charged batteries in and putting the seat and basket in place. Review the instructions and then you can ride the scooter right off the cardboard/pallet.
Additional delivery services
For an additional fee, and for most locations, we can offer two levels of enhanced delivery:
Inside delivery. The delivery agent will bring your scooter to the nearest covered area such as a garage, carport, inside the door of your assisted living community, etc.
Complete assembly. For an additional fee, we can arrange for your scooter to come to you fully assembled, tested, with the battery charged and ready to ride.
See the product page here for details and pricing.
is generally free for orders over $100.00 delivered to the lower 48 states.
Certain products are available in two business days at extra charge. Note that items ordered on a Thursday for which two-day delivery is selected will be delivered on the following Monday and items ordered on a Friday for which two day delivery is selected will be delivered on the following Tuesday.
Certain products are available overnight for next day delivery at extra charge. Note that items ordered on a Friday for which overnight next day delivery is selected will be delivered on the following Tuesday.
For an additional fee, in some locales, we can arrange for your scooter to be brought inside and unboxed, deliver your lift chair to the room of your choice, etc. Call us for additional information, to see if this service is available in your area, learn about costs and other details.
Most products Living Well Stores sells including power mobility scooters are exempt from sales tax when shipped to all states except California where we're required to collect sales tax unless you provide us with a prescription or note in which a clinician specifies that the purchaser would benefit from the product being purchased. Documentation can be faxed to us at 888-262-3870 or emailed to us at firstname.lastname@example.org.