It's a question we hear almost every day:
"Should I buy from LivingWellStores.com, Amazon.com, or Walmart.com?"
The short answer is simple:
Whichever option makes you most comfortable is probably the right choice.
No matter where you place your order, you're still buying from the same company. If you purchase a scooter, power wheelchair, or lift recliner from Living Well Stores on Amazon or Walmart, it's still our team that processes your order, answers your questions, and stands behind your purchase.
But there are some important differences worth knowing before you decide.
Already Shopping on Amazon?
Before you buy, visit the same product on LivingWellStores.com for complete specifications, videos, color choices, warranty details, and service information.
Our website is usually the best place to learn about the product, compare options, and make sure it is the right fit for you.
Why So Many People Start Their Search on Amazon
Amazon has earned an incredible amount of trust from consumers. Many online shoppers begin their product search on Amazon because the site is familiar, fast, and easy to use.
We understand why.
Amazon makes shopping easy. Customers already have accounts there, their payment information is saved, and they know the checkout process is secure.
Many of our customers first discover Living Well Stores on Amazon and then visit our website to learn more about us. Others discover us on our website first and then check out our Amazon store to make sure we're a legitimate company.
Frankly, we're fine with either approach.
We're proud of our Amazon and Walmart stores because they help customers see that Living Well Stores is an established business trusted by some of the largest online marketplaces in the world.
You'll Find Much More Product Information at Livingwellstores.com
If you're still researching which product is right for you, we strongly recommend spending some time on LivingWellStores.com.
We've invested heavily in creating product pages that contain far more information than most marketplace listings can provide.
On our website you'll typically find:
- Complete specifications
- Available colors and style options
- Product photos from multiple angles
- Product videos
- Detailed feature descriptions
- Warranty information
- Service information
- Frequently asked questions
- Helpful buying guides
Amazon and Walmart have improved their product pages over the years, but there are still limits to how much information can be displayed.
If you're comparing several scooters or lift recliners and trying to make the right decision, our website is usually the best place to do your research.
Reasons Some Customers Prefer Amazon or Walmart
For some customers, Amazon or Walmart simply makes sense.
You may already have:
- Amazon gift cards
- Walmart gift cards
- Marketplace credit
- Special financing options
- Rewards points tied to your account
Many customers use Amazon gift cards to help pay for a scooter or lift recliner. Since we can't accept Amazon gift cards on our website, Amazon may be the better option for those shoppers.
If those benefits are important to you, we completely understand.
Reasons Many Customers Buy Directly From Living Well Stores
While the products, warranty, service, delivery times, and return policies are generally the same regardless of where you buy, there are several advantages to purchasing directly from LivingWellStores.com.
You May Save Hundreds of Dollars in Sales Tax
Most mobility scooters, power wheelchairs, and lift recliners qualify as medical devices in many states.
When customers purchase directly from Living Well Stores, those purchases are often exempt from sales tax where allowed by law.
Marketplace platforms frequently collect sales tax automatically, even when a product may qualify for an exemption.
Depending on the product and where you live, buying directly from Living Well Stores could save you hundreds of dollars.
We Often Offer Additional Savings
Our published prices are generally the same on LivingWellStores.com, Amazon, and Walmart.
However, marketplace platforms charge sellers significant fees.
When customers contact us before purchasing and let us know they are comparing options, we can sometimes provide a promotional code for direct purchases.
Many customers appreciate knowing that buying directly allows us to keep more of the sale and continue investing in customer support, warranty coverage, and our nationwide service network.
As we often tell customers on the phone:
"When you buy through Amazon, Amazon charges us a selling fee. When you buy directly from us, we save that fee and we're often happy to share some of that savings with our customers."
One Very Important Thing to Check on Amazon and Walmart
This may be the most important section of this article.
When shopping on Amazon or Walmart, make sure you're buying from the seller you intended to buy from.
Many mobility scooters, power wheelchairs, and lift recliners are offered by multiple sellers. Sometimes several companies are selling the exact same product.
Over the years, we've spoken with customers who believed they purchased from Living Well Stores only to discover later that they had actually bought from a different seller.
Unfortunately, this often doesn't become apparent until the customer needs service, warranty support, replacement parts, or technical assistance.
At that point, the experience can be very different depending on which seller they chose.
Before placing an order, we recommend asking:
- Does this company answer the phone?
- Do they offer service after the sale?
- Do they have trained product specialists?
- Do they provide warranty support?
- Do they have a nationwide service network?
- Will they still be there if I need help two years from now?
These are important questions when you're buying a $2,000 mobility scooter or a lift recliner that you may depend on every day.
The Same Great Warranty and Service
Whether you purchase directly from Living Well Stores or through one of our official marketplace stores, you'll receive the same support from our team.
That includes:
- The same customer service staff
- The same order processing team
- The same delivery process
- The same return policies
- The same nationwide service network
- The same exclusive five-year warranty on eligible power mobility products
Living Well Stores maintains a network of more than 400 local service providers across the United States.
Our goal is simple: help customers before the sale, during delivery, and long after the purchase is complete.
Our Recommendation
Choose the buying experience that gives you the most confidence.
If you prefer Amazon or Walmart, we're happy to serve you there.
If you'd like the most detailed product information, possible sales tax savings, and the opportunity to discuss available promotions, consider purchasing directly from LivingWellStores.com.
And if you're not sure which option is best, give us a call.
We'll answer your questions honestly and help you make the choice that's right for you, even if that means placing your order somewhere other than our website.
At the end of the day, our goal is the same no matter where you shop:
To help you find the right mobility solution and stand behind it for years to come.
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